> ## Documentation Index
> Fetch the complete documentation index at: https://docs.codeobsess.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Report a problem

> Tell us what happened from inside CodeObsess. We answer by email and on the report's page.

## Where to report

* On an error screen, press **Report a problem**.
* Any time, open **Help › Support** and press **Report a problem**.

## Send a report

1. Choose **What is it about?**: Tickets and runs, Pull requests, Sign-in, Onboarding, GitHub, Jira, Bitbucket, Linear, Billing and hours, Website, Settings and people, or Something else.
2. Write **What happened?** in up to 2,000 characters. Please don't paste passwords or secrets.
3. Press **Send report**.

![The Report a problem form: What is it about, What happened, and the ids sent with your report](https://mintcdn.com/code-obsess/0ZvNNm_XHMri9byY/images/support/report-form-light.png?fit=max\&auto=format\&n=0ZvNNm_XHMri9byY\&q=85\&s=e4e19284ddd40eae8e2180468545fdf5)

You see "Received" with the report's reference, and you get an email saying we received it.

## What we receive

With your words, the report sends a fixed set of ids, shown under **Sent with your report**:

* your company,
* the page you were on,
* the error id, if there was an error,
* the time.

We never send your code, ticket text or repository content. Our team uses these ids to check your company's logs.

If you send many reports in an hour, the form asks you to try again later.


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