> ## Documentation Index
> Fetch the complete documentation index at: https://docs.codeobsess.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Run hours used up

> New runs don't start because your company used this month's run hours.

## What you see

The ticket says, for example: "Your subscription's run hours for this month are used up, so this didn't start. Upgrade your plan to continue, or work starts again on 1 December." On a trial: "Your trial's run hours are used up, so this didn't start. Upgrade to a plan to continue."

Tickets shows **Run hours used up** (or **Trial run hours used up**).

## Why

Your company's run hours this month reached its limit. At the limit no new run starts: new tickets, replies, review comments and automatic continuations are refused. Runs already working finish. See [Limits](https://docs.codeobsess.com/usage/limits.md).

## Fix it

* **Wait:** on a paid plan, work starts again on the 1st of the next month.
* **Upgrade:** an owner opens **Subscription**, presses **Upgrade** and requests a plan. The CodeObsess team confirms by email and changes your plan.
* **See the hours:** **Usage** shows which runs used them.

After your hours are back, ask CodeObsess again on the ticket.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.