> ## Documentation Index
> Fetch the complete documentation index at: https://docs.codeobsess.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Limits and what happens at the limit

> Run slots and your monthly run hours limit.

## Run slots

Your company runs a set number of tickets at the same time. **Settings › General** shows it, for example "2 tickets can run at the same time." More tickets wait in the queue and start as slots free up. To change it, contact CodeObsess, or an owner can **Upgrade** on **Subscription**.

## Monthly run hours

Your company may have a monthly run hours limit. **Subscription** shows it; with no limit set, runs are never refused for hours.

* **At 80%**, Home, Overview and Tickets show how many hours are used, for example "48 of 60 run hours used this month." Tickets shows a badge beside its title.
* **At the limit**, no new run starts. A new ticket, a reply, a pull request review comment and automatic continuations are all refused, with one sentence in the ticket. The ticket shows **Run hours used up** (or **Trial run hours used up**).
* **A run already working is never stopped.**

On a paid plan, work starts again on the 1st of the next month. A trial does not reset.

To get more hours before then, an owner presses **Upgrade** on **Subscription** and requests a plan. The request goes to the CodeObsess team, who confirm by email and change your plan. See [Run hours used up](https://docs.codeobsess.com/troubleshooting/hours-limit-reached.md).

## Trial

A new company starts with a trial. Owners and admins see how many days are left at the top of every page. When the trial ends, runs don't start; contact CodeObsess to continue.


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