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What you see

The ticket stays Queued for a while and doesn’t start.

Why

The run is waiting for something another run is using:
  • Your Claude account. Your login runs your own tickets one at a time. Your second ticket waits for the first.
  • Your company’s run slots. Your company runs a set number of tickets at the same time. See Limits.

Fix it

Nothing needs fixing. The run starts on its own when the other run ends. To start it sooner, you can stop the other run. If it doesn’t start within an hour, report a problem.