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Where to report

  • On an error screen, press Report a problem.
  • Any time, open Help › Support and press Report a problem.

Send a report

  1. Choose What is it about?: Tickets and runs, Pull requests, Sign-in, Onboarding, GitHub, Jira, Bitbucket, Linear, Billing and hours, Website, Settings and people, or Something else.
  2. Write What happened? in up to 2,000 characters. Please don’t paste passwords or secrets.
  3. Press Send report.
The Report a problem form: What is it about, What happened, and the ids sent with your reportThe Report a problem form: What is it about, What happened, and the ids sent with your report
You see “Received” with the report’s reference, and you get an email saying we received it.

What we receive

With your words, the report sends a fixed set of ids, shown under Sent with your report:
  • your company,
  • the page you were on,
  • the error id, if there was an error,
  • the time.
We never send your code, ticket text or repository content. Our team uses these ids to check your company’s logs. If you send many reports in an hour, the form asks you to try again later.